Last Updated: [04/01/2026]
At Gurukripa Namkeen, we strive to deliver our fresh and authentic snacks to your doorstep in the shortest possible time. Please read our shipping terms carefully to understand how your order is handled.
1. Shipping Scope
- Domestic Shipping: We ship to over [Insert Number, e.g., 20,000+] pin codes across India.
- International Shipping: [Currently, we only ship within India / We ship internationally to select countries. Please contact us for international rates].
- PO Boxes: We do not deliver to PO Box addresses. A physical address with a contact number is mandatory.
2. Processing Time
- All orders are processed within 24 to 48 hours (excluding Sundays and Public Holidays) after receiving your order confirmation.
- Orders placed after 8:00 PM will be processed on the next business day.
- You will receive a notification when your order has shipped.
3. Shipping Charges
- Weight-Based Calculation: Shipping charges for your order will be calculated and displayed at checkout based on the total weight of the products and the delivery distance.
4. Estimated Delivery Timelines
Delivery times are estimates and start from the date of shipping, not the date of order.
- Local (Within State): 2–4 business days.
- Rest of India: 5–8 business days.
- North-East & Rural Areas: 7–10 business days.
Note: Delivery times may be impacted by extreme weather, public holidays, or government-mandated lockdowns (Force Majeure).
5. Shipment Tracking
Once your order is dispatched, you will receive an email and/or SMS containing a Tracking ID and a link to the courier partner’s website. You can track your package in real-time.
6. Shipping Partners
We partner with reputed logistics providers such as Delhivery, BlueDart, Xpressbees, and Ecom Express to ensure your snacks reach you safely and quickly.
7. Product Packaging & Handling
- Since our products are fragile (snacks/namkeen), we use high-quality corrugated boxes and protective cushioning to minimize breakage during transit.
- Minor breakage of snacks (like Sev or Papdi) is normal during long-distance transit and does not qualify for a refund.
8. Delivery Attempts & Non-Delivery
- Our courier partners will attempt delivery a maximum of 3 times.
- If the customer is unavailable, the phone is unreachable, or the address is incorrect, the package will be returned to our warehouse (Return to Origin).
- Reshipping Fee: In case of RTO due to customer error, the customer will be responsible for the cost of reshipping the order.
9. Damages During Transit
We take utmost care in packing. However, if you receive a package that is visibly damaged or tampered with, please:
- Do not accept the delivery.
- Take photos/videos of the damaged box.
- Contact our customer support immediately at [Insert Phone/Email].
Mandatory Unboxing Video: To claim any missing items or damage, an unboxing video is required as proof.
10. Festive Delays
During peak festive seasons (e.g., Diwali, Holi, Raksha Bandhan), delivery times may be longer than usual due to high courier volumes. We recommend placing orders at least 10 days in advance during these periods.