Last Updated: [04/01/2026]
Gurukripa Namkeen (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by [Insert Website URL].
1. Consent
By using our Website, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with these terms, please do not access or use the Website.
2. Information We Collect
We collect information in three ways: information you provide, information collected automatically, and information from third parties.
- Personal Identity Information: Name, shipping address, billing address, email address, and phone number.
- Account Information: Username and password used to create an account on our site.
- Transaction Information: Details about the products you purchased, date of purchase, and amount paid.
- Technical Data: IP address, browser type, device information, time zone settings, and location data (collected via cookies and server logs).
- Communication Data: Records of your queries via email, WhatsApp, or contact forms.
3. How We Use Your Information
We use the collected data for the following “Lawful Purposes”:
- Order Fulfillment: To process payments, arrange shipping, and provide you with invoices/order confirmations.
- Customer Support: To respond to your requests, feedback, or complaints.
- Marketing (Opt-in): To send you updates about new snacks, seasonal offers, and festive discounts (only if you have subscribed).
- Fraud Prevention: To screen our orders for potential risk or fraud.
- Site Optimization: To understand how our customers interact with the site to improve the shopping experience.
4. Data Sharing and Third Parties
We do not sell your personal data. We only share information with third-party service providers to help us use your personal information as described above:
- Logistics Partners: We share your name, address, and phone number with courier partners (e.g., Delhivery, BlueDart) to deliver your snacks.
- Payment Gateways: We use secure payment processors (e.g., Razorpay, Cashfree). We do not store your credit card or debit card details on our servers.
- Analytics: We use tools like Google Analytics to understand how visitors use the site.
- Legal Obligations: We may share information to comply with applicable laws, respond to a subpoena, or protect our rights.
5. Cookies and Tracking Technologies
Our website uses “Cookies” to enhance user experience.
- Functional Cookies: To remember what you added to your shopping cart.
- Performance Cookies: To monitor site speed and errors.
- Advertising Cookies: To show you relevant ads on social media platforms based on your browsing history.
- You can choose to disable cookies through your browser settings, but it may affect the functionality of the checkout process.
6. Data Security
We implement “Reasonable Security Practices and Procedures” as mandated by the IT Act 2000.
- Your data is stored on secure servers with firewall protection.
- We use SSL (Secure Sockets Layer) encryption for all data transmitted between your browser and our website.
- While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by Indian tax and accounting laws (typically 7 years for transaction records).
8. Your Rights (The DPDP Act Rights)
Under the Indian Digital Personal Data Protection Act, you have the following rights:
- Right to Access: You can request a summary of the personal data we hold about you.
- Right to Correction: You can ask us to update or correct any inaccurate information.
- Right to Erasure: You can request that we delete your personal data (subject to legal retention requirements).
- Right to Withdraw Consent: You can opt out of marketing emails at any time by clicking "Unsubscribe."
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal identifiable information from children. If a parent discovers their child has provided us with data, please contact us immediately for deletion.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top will be modified accordingly.